With HKGI’s continuous expansion, an additional IT Support Engineer is required to provide timely and effective front-line IT solutions to our internal users. The incumbent will assume the following responsibilities:
Key Responsibilities:
- Provide front-line IT support, addressing user inquiries via calls and emails
- Troubleshoot and resolve hardware, software, and IT services issues
- Support Windows desktops, Microsoft Office, business applications, and peripheral devices
- Manage user account and access control
- Maintain IT equipment, servers, and basic network connectivity
- Assist with server troubleshooting and Active Directory administration
- Track and update support requests in the service desk system
- Manage hardware and software inventories
- Collaborate with other members of the IT Helpdesk team on technical support and system implementation
- Adhere to IT security policies and procedures to protect sensitive information
- Perform any other duties assigned by senior officer