To provide operational support for HKGI’s expanding portfolio of systems, a new Application Support Engineer will be essential in executing, setting up, and releasing application systems to ensure optimal performance, reliability, and usability. The incumbent will assume the following responsibilities:
Key Responsibilities:
- Monitor, troubleshoot and optimise the performance of applications in production environments
- Develop and execute comprehensive test plans and cases to validate application functionality and quality
- Assist in configuring and setting up applications across development, testing, production environments
- Collaborate with in-house and vendor development teams to adhere to best practices in application deployment
- Coordinate application releases, conducting thorough testing to facilitate smooth deployment
- Maintain detailed documentation of application configurations and release processes
- Provide technical support and training to end-users as needed
- Stay current with emerging technologies and industry best practices in application support
- Perform any other duties assigned by senior officer